FAQs
Questions guests ask us
If your question is not here, call or email us — we would rather answer it properly before you book.
How do I book?
Send us your dates using the availability form, or call or email our guest team. We confirm the property, the rate and the total in writing, then take the booking directly — no third-party platform involved.
How do I check availability?
Use the availability search on the home page or any property page. Enter your dates, the number of guests and the property you are interested in, and your request comes straight to our team.
What time is check-in and check-out?
Check-in and check-out times are confirmed for each property when you book. If you need an early arrival or late departure, ask us and we will do what we can.
Can I book for a longer stay?
Yes. Longer stays are a large part of what we do. Tell us your dates and requirements and we will quote for the stay individually.
Do you accommodate contractors or corporate guests?
Absolutely. Our properties are set up with working guests in mind, and we are happy to arrange bookings for teams, companies and ongoing projects.
Is parking available?
Parking varies by property and is listed on each property page. Where it is still being confirmed, just ask and we will tell you exactly what is available.
Is Wi-Fi included?
Amenities are listed on each property page. Ask us before booking and we will confirm what is provided at the property you are interested in.
How will I receive check-in information?
We send your arrival and property information ahead of your stay, so you know exactly what to expect before you travel.
Who do I contact during my stay?
Our guest team. You will have our phone number and email from the moment you book, and we will respond as quickly as we can.
What are your cancellation terms?
Cancellation terms form part of our booking terms and are confirmed in writing before your booking is finalised.
Full details are set out in our booking terms and cancellation policy.