Guest documents

Cancellation Policy

How cancellations, changes and refunds are handled on direct bookings.

This document is being finalised. Until it is published here, the wording that applies to your booking will be sent to you in writing before your booking is confirmed.

What this page will cover

  • Notice periods for cancelling a booking
  • Refunds and any amounts retained
  • Changing dates on an existing booking
  • Cancellation terms for longer and corporate stays